This Privacy Policy explains how Brightvox LLC (“the Company”, “we”, “our”, or “us”), a Wyoming limited liability company, collects, uses, discloses, and safeguards your information when you use our AI applications, web dashboards, and associated services (collectively, the “Platform”).
1. INTRODUCTION
We are dedicated to protecting your privacy and ensuring the security of your data. This Privacy Policy is designed to comply with applicable data protection laws, including the Personal Data Protection Act 2012 (Singapore) (“PDPA”) and relevant United States privacy standards. By accessing or using our Platform, you acknowledge that you have read and understood this policy and provide consent to the collection and processing of your data as described herein.
2. DEFINITION OF PERSONAL DATA
“Personal Data” refers to any information about an individual who can be identified from that data. This includes business-related contact information (e.g., name, email, company title) and information received from authorized third-party integrations.
3. ACQUISITION OF DATA
The Company collects data through the following means:
Directly from you: Information provided during account creation or technical support inquiries.
System-Generated Metadata: Technical logs, diagnostic metrics, and object detection parameters generated during the operation of our AI tools.
Third Parties: Data from authorized integrated platforms or strategic partners.
4. PURPOSE AND USE OF DATA
We process data for the following purposes:
To provide AI-driven safety analytics and real-time automated monitoring.
To facilitate customer support and respond to technical inquiries.
To investigate or prevent fraud or violations of our End-User License Agreement (EULA).
Note on AI Optimization: You acknowledge that system-generated metadata (excluding raw identifiable video/images) may be used to train and improve our AI models. We utilize anonymized data sets to enhance system accuracy and performance for all users.
5. INTERNATIONAL TRANSFER OF DATA
To provide global services, we may store or process your data outside of your home country, including in the United States, Singapore, and other secure cloud regions. We take all necessary steps to ensure that any international transfer receives a standard of protection comparable to the requirements of the PDPA and international best practices.
6. DATA SECURITY
We deploy industry-standard technical and organizational security arrangements to prevent unauthorized access. However, as no method of transmission over the internet is 100% secure, we cannot guarantee absolute security against sophisticated malicious attacks beyond the Company’s reasonable control.
7. YOUR RIGHTS
You have the following rights regarding your Personal Data:
Withdrawal of Consent: You may withdraw consent for data processing at any time, though this may limit your access to certain Platform features.
Access & Correction: You may request to view or correct any inaccurate personal data in our possession.
Erasure: You may request the deletion of your account data when it is no longer required for legal or business purposes.
8. RETENTION
We retain Personal Data only for as long as necessary to fulfill the purposes for which it was collected or as required by governing laws. Once no longer needed, data will be permanently removed or anonymized.
9. INDEMNITY
As our AI applications rely on data or video feeds provided by you, you agree to indemnify and hold the Company harmless from any claims or legal costs arising out of a breach of local privacy laws or third-party rights caused by the specific nature of the content or environment you provide.
10. LIMITATION OF LIABILITY
To the maximum extent permitted by law, the Company shall not be liable for any incidental or consequential damages arising out of the use or inability to use our services, including data breaches resulting from User’s failure to secure their own credentials.
11. GOVERNING LAW AND DISPUTE RESOLUTION
This Privacy Policy shall be governed by the laws of the State of Wyoming, USA. For services provided through our Singapore branch, relevant provisions of the PDPA shall apply. Any disputes shall first be sought for resolution through good-faith negotiations or mediation. Should mediation fail, the parties submit to the exclusive jurisdiction of the courts in the Company’s registered location.
12. CONTACT INFORMATION
For data-related inquiries, please contact our Data Compliance Team:
USA HQ: 30 N Gould St Ste R, Sheridan, WY 82801, United States
Singapore Branch: 3 Loyang Way, #03-15 Singapore 508719
Email: biz@tensorvox.com